At xlivor.xyz, we are committed to providing our customers with a great online shopping experience, ensuring you are happy with the products you choose. However, if for any reason you are dissatisfied with your purchase, we offer this Return Policy to assist you in resolving any issues related to returns or exchanges.
1. Conditions for Accepting Returns
We accept returns and exchanges within 30 days from the date you received your order, with the following conditions:
- The product must be unused, undamaged, and in its original packaging with tags attached.
- You must have the receipt or order number to prove your purchase.
- Certain products such as electronics, home appliances, sale items, or custom-made products may not be eligible for return. Please check the product description carefully before purchasing.
2. Non-Acceptable Returns
We do not accept returns in the following cases:
- Products that have been used or damaged after receiving the order.
- Products that are no longer in their original packaging or show signs of being repaired.
- Sale items, custom-made products, or special orders.
- Food products or personal care items (if any) are not eligible for returns due to hygiene reasons.
3. Return Process
Returning products at xlivor.xyz is simple. Please follow these steps:
- Step 1: Contact us via email or phone to notify us about your desire to return or exchange a product.
- Step 2: Provide your order number and a description of the issue with the product, and we will confirm your request.
- Step 3: Once your request is approved, you will receive detailed instructions on how to return the product. You may need to pack the item carefully to avoid damage during return shipping.
- Step 4: We will process your return as soon as we receive the product and either send you a replacement or issue a refund, depending on your initial request.
4. Return Shipping Costs
- Shipping costs: You will be responsible for the return shipping fees unless the product is defective or incorrect as per your order.
- Refunds: We will refund your money using the original payment method within 7-10 business days after the product is received and inspected.
5. Faulty Products
If you receive a faulty product or one that does not match the description, please contact us within 7 days of receiving your order so we can resolve the issue promptly. We will provide you with instructions on how to return the faulty product and cover the shipping costs in this case.
6. Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us right away so we can check the availability of the replacement and guide you through the process. The exchange process will be similar to a return, but you won’t be responsible for return shipping costs if the replacement is of higher value or if there was an error on our part.
7. Refunds
We are committed to refunding your money if your return request is approved. The refund will be processed within 7-10 business days after we receive the returned product and inspect it. Refunds will be issued to the payment method used for the purchase.
8. Promotional Products
Products purchased through promotional offers or discounts may have different return conditions. Please refer to the specific terms for each promotion before proceeding with a return.
9. Contact Us
If you have any questions regarding our Return Policy or need assistance with a return, please contact us at:
- Email: admin@xlivor.xyz
- Phone support: +13034882000
- Or use the contact form on our website.
10. Our Commitment
We are committed to providing our customers with high-quality products and excellent customer service. The Return Policy at xlivor.xyz is in place to protect your rights and ensure you have the best online shopping experience possible.