At xlivor.xyz, we are committed to providing our customers with high-quality products. This warranty policy outlines the warranty rights that customers can receive when purchasing products from us. Ensuring customer satisfaction is our top priority.

1. Warranty Coverage

We provide a warranty for all products purchased from xlivor.xyz. The warranty covers defects in materials or manufacturing, including any issues that arise from the production process. However, damages caused by improper use or external factors are not covered by the warranty.

Products Covered by the Warranty:

  • Electronic devices and technology
  • Accessories related to the product
  • Products with warranty labels

2. Warranty Period

The warranty period for each product may vary depending on the type of product. Each product will have a clearly stated warranty period on the product page or on the warranty certificate that comes with the product. In most cases, the warranty period ranges from 6 months to 2 years from the purchase date.

Note:

  • If your product does not have specific warranty information, please contact us for detailed support.
  • The warranty period starts from the date of purchase, not the date of receipt.

3. Warranty Conditions

To request a warranty, the product must meet the following conditions:

  • The product must still be within the warranty period.
  • The product must not show signs of being altered or repaired by a third party.
  • The product must have been used correctly, according to the manufacturer’s instructions.
  • The warranty certificate and purchase receipt must be provided when making a warranty claim.

4. Exclusions from the Warranty

We will not provide warranty coverage in the following cases:

  • Damages caused by accidents, fire, natural disasters, or external factors beyond our control.
  • Damages resulting from misuse, unauthorized repairs, or alterations.
  • Software or virus issues related to electronic products.
  • Products without valid purchase documentation.

5. Warranty Process

To request a warranty, customers should follow these steps:

  1. Contact Customer Service: Send an email to [support@xlivor.xyz] or call our hotline.
  2. Provide Detailed Information: Include the invoice number, product code, and a description of the issue.
  3. Send the Product: Once we confirm the warranty claim, you will be instructed on how to return the product to our service center.
  4. Processing and Return: We will inspect and process your claim. After repair or replacement, we will return the product to you.

6. Product Replacement

If the product cannot be repaired or resolved, we will replace it with a new one (same type or equivalent). Product replacement will only be done if the issue is a manufacturing defect and the product is still under warranty.

7. Warranty Costs

During the warranty period, the repair or replacement costs will be covered by xlivor.xyz. However, if the product is not covered under warranty or the issue is customer-caused, the repair cost will be charged based on our pricing list. Shipping costs for returning the product to the service center will be borne by the customer, unless otherwise agreed.

8. Extended Warranty

We offer extended warranty options for certain products. The extended warranty provides customers with additional warranty coverage beyond the standard warranty period. For more information on extended warranty options, please visit the product page or contact our customer support team.

9. Customer Rights

Warranty is a customer benefit when purchasing products from xlivor.xyz. We are committed to processing warranty requests quickly and fairly. If the customer is not satisfied with the warranty solution, we will accept feedback and strive to find a reasonable resolution.

10. Contact Information

If you have any questions or requests related to the warranty, please contact us at:

xlivor.xyz is committed to providing the best warranty service to ensure customer satisfaction.